Case Study
The Beryl Institute: Patient Experience Case Study at Banner Thunderbird with the TextConnect System
The Beryl Institute: Patient Experience Case Study at Banner Thunderbird with the TextConnect System
Over 40,000 Patients Helped with TextConnect...
May, 2013
TexTra has revolutionized the Continuity of Care and has enhanced the Patients Experience with the TextConnect System.
This new and innovative process has recently been approved by the Arizona Hospital and Healthcare Association as a Preferred Vendor System,
and is currently enjoying a 90% approval rating from participating patients.
Please read the latest Patient Experience Case Study from The Beryl Institute to see why...
TexTra's advanced technology allows for 'Real-Time' conversations to occur facilitating an effective and efficient communication platform between Doctor/Patient or Business/Customer.
Please visit our Products page for more details about our easy-to-use web applications.
Call us today at 480.628.3727 or E-Mail our Sales Department or Healthcare Department to schedule your presentation today!
| SMS Patient Comment: 5/11/13 at 9:32am... | |
| Patient: | More MEDICAL FACILITIES could use this service also. THANKS (hospital) for making me feel I wasn't just a patient..... I have told everyone of my experience! |
| SMS Conversation: 5/02/13 from 7:19am to 7:41am... | |
| Patient: | I have a question? I was there yesterday and had a abcess drained. It did not need to be packed with gauze. My question is I do not have the antibacterial soap, can I wash it with soap and water and then put some neosporine on it? |
| Provider: | Yes. That will work fine. |
| Patient: | Ok thank you. And how long do I keep a bandaid on it? |
| Provider: | Keep it covered for at least 48 hours. |
| Patient: | And wash it and neosporine once a day for how long? Sorry never had to do this before |
| Provider: | Wash and use the ointment until it is on it's way to being healed. Usually a few days will do it. |
| Patient: | Ok cool thats all of my questions. Again thank you you guys are wonderful and love the text service |
| SMS Conversation: 4/11/13 from 10:47am to 11:39am... | |
| Patient: | I think i might b having a reaction to my antibiotics |
| Provider: | What are your symptoms while taking your antibiotic? |
| Patient: | Weakness, bad dizziness i keep losing my equalibreum, headache. |
| Provider: | Stop (current med) will call in new med. Followup with pcp. Return to the ED if worsens. Increase fluids and rest. |
| Provider: | Your new medication will be ready at walgreens on ... |
| SMS Patient Comment: 4/10/13 at 7:05pm... | |
| Patient: | From the front desk to the discharge nurse and the followup texts, the care was world class. |
| SMS Patient Comment: 4/01/13 at 10:01am... | |
| Patient: | I was very pleased with my visit again to your pediatric section at Ba.... Hospital. Wonderful service with doctors and assistants thank you so much |
| SMS Patient Comment: 4/01/13 at 9:38am... | |
| Patient: | I would not go to any other hospital if I had a choice. You are all the nicest people in the world, the best care possible is what I received. You also have the cleanest hospital I have even been in. To sum it up in one word, excellence. |
| SMS Conversation: 03/05/13 at 5:46pm... | |
| Patient: | (My Daughter) has only been awake for maybe 4 hours today. Very Lathargic. Goes to dct tomorrow. Should we do anything? |
| Provider: | How is the fever? is she drinking fluids still? |
| Patient: | Had fever this morning of 101, nothing since 8:00. She's had about 1 1/2 cup of water and no food. |
| Provider: | I encourage fluid intake and continue with tylenol and ibuprofen for the fever. Keep appt with dct tomorrow. |
| Patient: | Ok. Thank you. Will do. Appreciate this help |
| Provider: | I hope that she continues to improve. You are doing good, keep a close eye on her and we are here to help you with any questions! |
| SMS Conversation: 01/07/13 at 11:45am... | |
| Provider: | The cough medication has codeine - it should help relieve the cough. Try mucinex over the counter or a decongestant for cough. We hope you feel better soon. |
| Patient: | Ok thank you so much. I appreciate the help and I like the text follow up. Thank you :) |
| SMS Conversation: 12/17/12 at 9:17am... | |
| Provider: | (Hospital) ER hopes you are doing well. To reach the ER with questions about your care, reply to this TEXT. We will gladly respond. |
| Patient: | I'm hanging in there. I have the pain medication now, so it is tolerable. Thank you. This texting is an awesome idea |
| SMS Conversation: 12/15/12 at 10:03pm... | |
| Provider: | Thanks for choosing (Hospital). If worsening or having problems, please return immediately or call 911. |
| Patient: | Thank u. The texting is a fabulous idea .... Best to the staff there |
| SMS Conversation: 11/29/12 at 7:39am... | |
| Patient: | I was there on Saturday and the doctor had given me a tetnis shot. Should my shoulder still be in a lot of pain and swollen? |
| Provider: | Intramuscular shots can hurt for many days. Use ice and Motrin. Watch for significant redness to the injection site. |
| Patient: | Ok...thanks got you very quick response. I very much appreciate it. |
| Provider: | You are welcome. We are here to help. (Hospital) ER |
| SMS Conversation: 11/03/12 at 5:05pm... | |
| Patient: | How much & how often can I give Tylenol & Motrin? |
| Provider: | It is weight based, how many pounds and how old is the patient? |
| Patient: | 113# 8 years old |
| Provider: | Tylenol is 500 mg every 4 to 6 hours, Motrin is 400 mg every 6 to 8 hours. |
| Patient: | Thank you! Btw the text thing is awesome. |
| Provider: | Thank You. We appreciate your feedback. (Hospital) ER |
| SMS Conversation: 09/03/12 at 9:28am... | |
| Patient: | I am feeling a little bit better. |
| Provider: | Thanks for the update. Glad you are feeling better. (Hospital) ER |
| Patient: | Your welcome and thank you for checking up on me. |
| Provider: | You are welcome. We are here to help. (Hospital) ER |
| SMS Conversation starts at 8:57pm, ends at 10:01pm on 8/21/12... | |
| Patient: | I have taken the medication that was rx for me how long b 4 our works? I have a little discomfort. |
| Provider: | What RX are you asking about? |
| Patient: | Lactulose 10GM/15 sol |
| Provider: | Lactulose can take several hours to work. If using for constipation, oral fluids are needed to maximize effectiveness. |
| Patient: | Thank you I am taking water |
| Provider: | You are welcome. We are here to help. |
| Patient: | Yes, thank you the best help I love this service |
| Provider: | You're welcome, have a good night and feel better soon.... |
| SMS Patient Comment: 8/12/12 at 3:23pm... | |
| Patient: | My visit was excellent. I was very impressed with all I came in contact with. I would recommend to anyone. I like the new er procedures. Rate a one |
| SMS Patient Comment: 8/09/12 at 11:04am... | |
| Patient: | It was a number one! Ive been to too many ERS in my life. your ER has improved ten fold in the last few months. Thanks, jim |
| SMS Patient Comment: 7/16/12 at 9:36am... | |
| Patient: | Excellent experience, very courteous and professional especially liked the text message from banner staff to check on patient that is going above and beyond after discharge thank you very much |
| SMS Patient Comment: 7/10/12 at 11:17am... | |
| Patient: | My visit w/ ur hospital, I would rate #1. I especially liked the immediate texting, showing the extra effort, & concern 4 ur patients. Thanku |
| SMS Patient Comment: 7/02/12 at 10:25am... | |
| Patient: | I would give this visit to the ER a 1 (Excellent) most definately the tech, the PA, the nurses where awesome. The timeliness was super. |
| SMS Patient Comment: 5/22/12 at 9:40am... | |
| Patient: | It was even nice that you're checking up on me to see how i am doing. Most hospitals would not do this. I am very happy with your service |
| SMS Patient Comment: 5/10/12 at 9:50am... | |
| Patient: | Love the text messaging system. I check texts more than I answer phone calls purely for convenience. Thank you for following up. |
| SMS Conversation: 5/02/12 at 9:00am... | |
| Provider: | (Hospital) ER hopes you are doing well. To reach the ER with questions about your care, reply to this TEXT or call xxx.xxx.xxxx. We will gladly respond. |
| Patient: | Doing better thanks for checking.... Awesome service, LOVE THE TEXT system... |
| Provider: | Thanks for the update. Glad you are feeling better. (Hospital) ER. |
| SMS Patient Comment: 4/24/12 at 9:28pm... | |
| Patient: | All is well with Mohammed. Thanks for your care. And thank you for the text. I like this! Pat. |
| SMS Patient Comment: 4/13/12 at 1:39am... | |
| Patient: | Thanks I love that the hospital thought about txting the patient to see if they are ok that is nice :) |
| SMS Patient Comment: 4/03/12 at 4:51am... | |
| Patient: | This is excellent.. Really makes the person know that u care about how they are doing ..Thank you for the great care that I received in the ER.. |
| SMS Patient Comment: 3/15/12 at 8:00am... | |
| Patient: | My daughter is feeling much better. Thank you so much for taking such wonderful care of my baby girl. This was our first trip to the pediatric ER. It was a great experience. The staff was Awesome!! :D |
| Provider: | You are welcome. We are here to help. |
| SMS Conversation starts at 10:24am, ends at 10:34am... | |
| Patient: | My son temp just reach 103.2 |
| Provider: | Sorry he doesn't feel well. Did you treat his fever? |
| Patient: | We gave him fever med around 630 and a bath and its still 100.2 |
| Provider: | Great job! If he is over 12 months old you can alternate with Motrin and Tylenol. Return to the ER if you wish to be re-evaluated. |
| Patient: | Ok give him some meds, wait about half hour & if dosent go down we will head back |
| Part 1 - SMS Conversation starts at 8:22pm, ends at 9:37pm... | |
| Patient: | Hello, my daughter still has a slightly fever and threw up twice. What should I do? |
| Provider: | Continue with Motrin and/or Tylenol and try liquids little by little with bland food and call ur pediatrician in the morning for f/u or return to ER. |
| Patient: | Okay. I will do that. I hope we don't have to go to ER. Thank you. |
| Provider: | Make sure u f/u with ur pediatrician tomorrow. |
| Patient: | Yes I will be making an appointment first thing in the morning and while at the vet my dog is sick too :(. Thank you. |
| Provider: | Ok good luck and hope she feels better soon. |
| Patient: | Thank you so much I really hope so too. I hate seeing my kids sick. |
| Part 2 - (5 hrs later) SMS Conversation starts at 2:38am, ends at 3:23am... | |
| Patient: | hello, my 17 month old now has a fever of 101.7. I don't have any medication here for her age. All I have is ibuprofen for 2-12yrs old. What should I do? |
| Provider: | How much does she weigh? |
| Patient: | Oh gosh I don't remember, I know she's over 20lbs |
| Provider: | u can use one tsp motrin now, and one tsp tylenol in 2 hours to keep fever down. May repeat tylenol in 6 hours and motrin at 8 hours. |
| Provider: | one tsp is 5ml. return to the er if any problems. |
| Patient: | Im at the store all they have is Tylenol from age 2-11 |
| Provider: | that is ok... |
| Patient: | All they have is ibuprofen for her age is that ok? |
| Provider: | it is ok, it is time to switch from infant to childrens based on her weight |
| Patient: | Ok thank you. |
| Provider: | no problem.. treat the fever and have her drink fluids as tolerated. |
| Patient: | Yes. I will do that. Thank you |
| SMS Patient Comment: 1/29/12 at 8:14am... | |
| Patient: | Thank you so much on following up on my condition after being discharged from your hospital i greatly appreciate it. Very personal touch. |
| SMS Patient Comment: 1/13/12 at 9:32am... | |
| Patient: | Excellent love that you can communicate through texting. |
| SMS Conversation: 1/04/12 at 8:07am... | |
| Patient: | Your program gave me a safe secure feeling |
| Provider: | Thank You, we hope this program spreads to other venues of medical care... |
| SMS Patient Comment: 12/31/11 at 7:33am... | |
| Patient: | Excellent. Love this method. I was out if town after my visit and found it easy to contact staff |
| SMS Conversation starts at 8:19pm, ends at 9:16pm... | |
| Patient: | I need my childs medicine and i was denied the medicine because it was too strong for her |
| Provider: | Im sorry to hear that. Who denied her medication? Do you need another or different prescription? How can we help? |
| Patient: | You could prescribe me another and send a fax to the pharmacy where i went |
| Provider: | Did the pharmacy tell you it was too strong? What is the pharmacy name and number? |
| Patient: | Its walgreens and its located at... |
| Provider: | Spoke to pharmacy and they are out of 400 mg chewable tabs. It was changed to 250mg liquid 3 times a day. Please let us know of anything else needed. |
| Patient: | Thanks doctor |
| Provider: | You are welcome. Take care. |
| Patient: | How do i get my xrays from last night |
| Provider: | Hi. You can pick them upthe the Medical Imaging Department in the hospital. You can call ahead so they are ready when you get there |
| Patient: | (My Son) is doing well...thank you for checking...we will continue to monitor him...have a good day |
| Provider: | I'm glad to know Robert is doing well. Please don't hesitate contact us if you have any concerns. |
| Patient: | My pain has gotten worse, and I can't get into a obgyn untilled I see a pcp but I don't have one. The pain meds aren't working. |
| Provider: | Sorry to hear that your pain is worse and you can not get into the Obgyn. We can give you a list of PCPs or you can return to the ER to be treated. |
| Patient: | My Son is starting to feel a little better. Thank you for all you did for him. |
| Provider: | You're welcome, glad to hear he is doing better. |
| Patient: | I like this new texting system you have. Very cool. Keep it up. Have a great day. :-D |
| Provider: | Thanks. You too. |
| Patient: | My daughter came in with a concussion ths night. she is complaining her head hurts and has a low grade fever. should i be concerned? |
| Provider: | Try tylenol or Motrin for h/a, follow discharge instructions u were given and if concerns persist, call your PCP or return to ER for evaluation. |
| Patient: | Thank you and thank you for all the wonderful people and the great care I received |
| Provider: | Thank you, please text if any problems... |
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